1. Introduction
Vexura Payment Gateway ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment gateway services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Business information and tax identification
- Bank account and payment card details
- Government-issued identification documents
- Address and contact information
2.2 Transaction Information
We collect transaction-related data including:
- Payment amounts and currencies
- Transaction timestamps and reference numbers
- Payment method details (masked)
- Merchant and customer identifiers
- Transaction status and processing results
2.3 Technical Information
We automatically collect technical data such as:
- IP addresses and device information
- Browser type and version
- Operating system and platform
- Usage patterns and analytics data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Process payments and transactions
- Verify identity and prevent fraud
- Provide customer support and services
- Comply with legal and regulatory requirements
- Improve our services and user experience
- Send important notifications and updates
- Conduct security and risk assessments
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We share data with trusted third-party service providers who assist us in:
- Payment processing and banking services
- Fraud detection and prevention
- Customer support and communication
- Data storage and security
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with court orders or legal processes
- Protect our rights and property
- Prevent fraud or security threats
- Cooperate with law enforcement agencies
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption of data in transit and at rest
- PCI DSS compliance for payment data
- Regular security audits and assessments
- Access controls and authentication
- Monitoring and intrusion detection
- Employee training on data protection
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain accounts
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Prevent fraud and ensure security
Transaction data is typically retained for 7 years as required by financial regulations.
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Correction
- Request access to your personal data
- Correct inaccurate or incomplete information
- Update your account preferences
7.2 Data Portability
- Request a copy of your data in a portable format
- Transfer your data to another service provider
7.3 Deletion and Restriction
- Request deletion of your personal data
- Restrict processing of your information
- Object to certain types of processing
7.4 Marketing Communications
- Opt-out of marketing emails and notifications
- Manage communication preferences
- Unsubscribe from promotional materials
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and features
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:
- Standard contractual clauses
- Adequacy decisions by regulatory authorities
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our services
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer:
Email: privacy@vexura.in
Phone: +91 40 1234 5678
Address: 3rd Floor, Balaji Complex, Plot No MIG-83, opp. Ravindra Bharathi School, Dharma Reddy Colony Phase II, Kukatpally, Hyderabad, Telangana 500085
14. Regulatory Compliance
We comply with applicable data protection laws and regulations, including:
- General Data Protection Regulation (GDPR)
- Personal Data Protection Bill (India)
- Payment Card Industry Data Security Standard (PCI DSS)
- Reserve Bank of India (RBI) guidelines